FAQs
1️⃣ Do you offer free shipping?
✅ Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Just shop your favorites and enjoy effortless delivery right to your doorstep.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your city.
Fast, reliable, and always on time — that’s our promise.
3️⃣ Is Cash on Delivery (COD) available?
💵 Absolutely! Cash on Delivery (COD) is available across both UAE and KSA — because convenience should arrive at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to request a return or exchange.
Just ensure the item is unused and in original packaging.
🔁 See our full Return & Refund Policy for complete details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS — so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your order arrives damaged, defective, or incorrect, simply contact us immediately.
We’ll arrange a free replacement or a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet!
We currently deliver only within the UAE and Saudi Arabia — but international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📧 Email: fowzexofficial@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
💯 Yes — 100% genuine.
We only offer high-quality, authentic products sourced from trusted suppliers.
Quality and customer satisfaction define Fowzex.com.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to help.
📧 Just email us immediately at fowzexofficial@gmail.com.
💬 Still Have Questions?
We're always ready to assist.
📧 fowzexofficial@gmail.com