Terms of service

Welcome to ItsWish.com. By accessing our website or placing an order, you agree to the terms outlined below. Please read these Terms of Service carefully before using our site or making a purchase.

1. Overview

This website is operated by Its Wish. Throughout the site, the terms “we,” “us,” and “our” refer to Its Wish.
By accessing or using any part of our website or services, you agree to be bound by these Terms of Service.

2. Eligibility & Acceptable Use

  • You must be 18 years or older to use our website in the UAE or KSA.

  • You agree not to use our website or products for any unlawful, harmful, or unauthorized purposes.

  • Any violation of these terms may result in suspension or termination of your access to our services.

3. Product Information

We aim to provide accurate, clear, and updated product descriptions. However:

  • Actual colors or details may vary slightly due to device screens or lighting.

  • We reserve the right to update, modify, or discontinue any product without prior notice.

4. Pricing & Payment

  • Prices are displayed in AED (United Arab Emirates Dirham) or SAR (Saudi Riyal) based on your delivery location.

  • Prices include VAT, unless mentioned otherwise.

  • We accept secure online payments through major debit/credit cards and approved payment gateways.

  • An order is confirmed only after successful payment.

5. Shipping & Delivery

For detailed information on processing times, delivery methods, and courier terms, please refer to our Shipping Policy page.

Note: Delivery timelines are estimates and may vary due to courier delays, customs checks, weather, or unforeseen circumstances.

6. Returns & Refunds

Please visit our Return & Refund Policy page for complete information on:

  • Return eligibility

  • How to initiate a return

  • Refund processing timelines

7. Account Registration & Security

  • You are responsible for keeping your account login details secure.

  • You agree to provide accurate and updated information when creating or modifying your account.

8. Third-Party Services

Our website may include links to third-party services or platforms.
Its Wish is not responsible for the content, policies, or practices of any external websites or services.

9. Intellectual Property

All content on ItsWish.com — including logos, designs, product images, text, graphics, and branding — is the exclusive property of Its Wish.
Reproduction, distribution, or use of any content without written permission is strictly prohibited.

10. Changes to These Terms

Its Wish reserves the right to update or modify these Terms of Service at any time.
The latest version will always be available on this page.
Continued use of our website means you accept any changes made.

11. Contact Us

If you have questions about these Terms of Service, feel free to contact us:

📧 itswishoffical@gmail.com
📍 Serving customers across the United Arab Emirates & Saudi Arabia